Legal Documents

Terms of Service

Effective Date: December 16, 2024

Welcome to Billtide! By using our services, you agree to these Terms of Service. Please read them carefully.

1. Service Description

Billtide provides time tracking and invoicing tools designed to help professionals and businesses manage their tasks efficiently. Features include:

  • Tracking billable hours.
  • Generating detailed invoices.
  • Managing client payments.

2. Billing Terms

We offer a 30-day free trial for all new users. After the trial period:

  • You will be billed $9.99 per month on a recurring basis.
  • Payments will continue indefinitely until you cancel your subscription.
  • You may cancel at any time through your account settings. No further charges will occur after cancellation.

3. User Responsibilities

  • Provide accurate and complete information when creating an account.
  • Use the platform solely for lawful purposes and refrain from activities that disrupt or harm the service.

4. Cancellation and Refund Policy

  • You can cancel at any time. Once canceled, you will retain access to the service until the end of your billing cycle.
  • No refunds are provided for partial months.

5. Limitation of Liability

Billtide is not liable for any indirect, incidental, or consequential damages resulting from the use of our platform.

6. Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts, United States. Disputes will be resolved through arbitration.

By using Billtide, you agree to these Terms of Service.

Any questions, please contact us at support@billtide.com.

Privacy Policy

Effective Date: December 16, 2024

At Billtide, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

  • Personal Information: Name, email address, billing information.
  • Usage Data: Time entries, invoices generated, and interactions within the platform.
  • Cookies: To enhance your browsing experience (see Cookie Policy).

2. How We Use Your Information

We collect your information exclusively to:

  • Provide and improve our services.
  • Help you manage your timesheets and invoices effectively.
  • Communicate essential updates about the platform.

3. Data Sharing and Storage

  • We do not sell or share your data with third parties.
  • Data is stored securely in compliance with applicable privacy laws.

4. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications.
  • Request data portability (for EU/EEA residents).

5. Contact Us

For questions about your privacy, please contact us at support@billtide.com.

GDPR Compliance Policy

Effective Date: December 16, 2024

Billtide is committed to protecting the privacy and rights of individuals under the General Data Protection Regulation (GDPR). This policy outlines how we ensure compliance with GDPR requirements.

1. Scope of GDPR Compliance

This policy applies to individuals located in the European Union (EU) and the European Economic Area (EEA) who use our services.

2. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to the processing of your data for specific purposes, including marketing.
  • Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

3. Data We Collect and Process

  • Personal Data: Name, email address, and billing information.
  • Usage Data: Information about how you use our platform (e.g., time entries, invoices generated).

4. Purpose of Data Processing

We process your data to:

  • Provide and improve our services.
  • Comply with legal obligations.
  • Support your use of the Billtide platform, including timesheets and invoicing tools.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract (e.g., delivering our services).
  • Legal obligations (e.g., tax compliance).
  • Legitimate interests (e.g., improving user experience).

6. Data Sharing and Transfers

  • We do not sell or share your data with third parties.
  • If data is transferred outside the EEA, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protections.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or to comply with legal obligations. When data is no longer needed, it will be securely deleted.

8. Security Measures

We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

9. How to Exercise Your Rights

To exercise your GDPR rights or inquire about your data, please contact us at:

  • Email: [Your Contact Email Address]
  • Address: [Your Company Address]

We will respond to your request within one month, as required by GDPR.

10. Complaints

If you believe your rights under GDPR have been violated, you have the right to file a complaint with your local Data Protection Authority (DPA).

For any questions or concerns about this policy, please contact us at support@billtide.com.

Advertising Policy

Effective Date: December 16, 2024

This policy outlines how Billtide advertises its services. We are committed to maintaining transparency and trust in our advertising practices.

1. General Principles

All Billtide advertisements comply with applicable laws and ethical standards. Our ads will never:

  • Mislead users or contain false claims
  • Promote illegal or harmful activities
  • Contain offensive, discriminatory, or hateful content

2. Transparency in Our Advertising

  • All ads clearly identify Billtide as the advertiser
  • We provide accurate pricing, terms, and conditions
  • Any promotional offers are clearly disclosed

3. Data Use in Our Advertising

  • We do not sell user data for advertising purposes
  • If we use data for ad targeting, it is only anonymized or aggregated data, such as general usage trends

4. Our Advertising Standards

We ensure our advertisements:

  • Are honest and truthful
  • Contain no malicious content or links
  • Are family-friendly and professional

5. Our Responsibilities

  • We ensure all our advertising complies with applicable laws
  • We maintain high ethical standards in our marketing

6. Feedback

If you have concerns about any Billtide advertisement, please contact us at support@billtide.com.

7. Policy Updates

This policy may be updated periodically to reflect changes in laws or our practices. Users will be notified of significant updates.

For questions about our advertising practices, please contact support@billtide.com.

User Data Rights Policy

Effective Date: December 16, 2024

At Billtide, we respect your rights regarding your personal data. This policy explains your data rights and how you can exercise them.

1. Your Data Rights

As a user of Billtide, you have the following rights:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or update inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to legal obligations.
  • Right to Restrict Processing: You can request that we limit how we process your data in certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing or other purposes.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

2. How to Exercise Your Rights

To exercise your data rights, please contact us at:

  • Email: support@billtide.com

We will respond to your request within 30 days, as required by applicable law.

3. Verification Process

For security reasons, we may ask you to verify your identity before fulfilling your request.

4. Exceptions to Data Deletion

We may retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements.

5. Additional Information

If you have questions about this policy or how we handle your data, please contact us at support@billtide.com.

Accessibility Statement

Billtide is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Disclaimer

The information provided on Billtide is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.